Ongoing Support

We're here when you need us.

Your website doesn't end at launch. We provide ongoing support to keep your site secure, up-to-date, and performing at its best.

Our Ongoing Support Capabilities
Bug Fixes
Content Updates
Security Patches
Performance Monitoring
Feature Additions
Priority Support
Why Willard

Launch is just the beginning.

Websites need ongoing care — security updates, content changes, and performance monitoring. Our support packages give you peace of mind and a team that's always available when you need them.

Fast response times
Dedicated team
The team

Support experts you can trust

Our support team keeps your website secure, up-to-date, and performing at its best. With fast response times and a dedicated team, you always have someone to call on.

Fast response times guaranteed
Flexible support packages to suit your needs
A dedicated team available when you need them
What we can help you with

Support that keeps your site at its best

Bug Fixes

Quick resolution of any issues or bugs that arise on your website.

Content Updates

Adding new content, updating pages, and making changes on your behalf.

Security Patches

Keeping your site secure with regular updates and vulnerability patches.

Performance Monitoring

Tracking your site's speed, uptime, and core web vitals over time.

Feature Additions

Adding new functionality and features as your business grows.

Priority Support

Guaranteed response times and dedicated support for critical issues.

Shameful plug

We work with start-up businesses through to global organisations.

FAQs

Frequently asked ongoing support questions.

Support packages typically include a set number of hours per month for content updates, bug fixes, performance monitoring, and security patches. We'll tailor the package to your needs.

We aim to respond within 2–4 hours during business hours for standard support, with faster response times for critical issues on priority plans.

Absolutely. As your site grows, you can upgrade your support package at any time to get more hours and faster response times.

Willard went above and  
beyond — the end result  
exceeded all expectations  
Pete Gatenby
Pete Gatenby
Partner, Novus Strategy & Consulting